*{box-sizing:border-box}body{margin:0;background:#f4f6f8;color:#20242a;font-family:Arial,Helvetica,sans-serif}.topbar{height:64px;background:#111;color:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 28px}.brand{font-weight:800;letter-spacing:1px}.brand span{color:#e00000}.topbar nav{display:flex;gap:20px}.topbar a{color:#fff;text-decoration:none;font-size:14px}.container{max-width:1250px;margin:30px auto;padding:0 18px}.page-head{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:24px}.page-head h1{margin:0 0 6px}.page-head p{margin:0;color:#69727d}.btn{display:inline-block;border:1px solid #ccd2d8;background:#fff;color:#20242a;padding:10px 15px;border-radius:7px;text-decoration:none;cursor:pointer;font-weight:600}.btn.primary{background:#d90000;color:#fff;border-color:#d90000}.cards{display:grid;grid-template-columns:repeat(6,1fr);gap:14px;margin-bottom:24px}.card{background:#fff;border:1px solid #e0e4e8;border-radius:10px;padding:18px;box-shadow:0 2px 7px rgba(0,0,0,.04)}.card small{display:block;color:#68727d;margin-bottom:8px}.card strong{font-size:30px}.card.danger{border-left:4px solid #d90000}.panel{background:#fff;border:1px solid #e0e4e8;border-radius:10px;padding:20px;margin-bottom:18px;box-shadow:0 2px 7px rgba(0,0,0,.04)}.panel.narrow{max-width:800px}.panel-head{display:flex;justify-content:space-between;align-items:center}.panel h2{margin-top:0;font-size:19px}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:12px 9px;border-bottom:1px solid #edf0f2;font-size:14px}th{font-size:12px;text-transform:uppercase;color:#68727d}td a{color:#20242a;font-weight:600}.badge{display:inline-block;padding:5px 9px;background:#eef1f4;border-radius:20px;font-size:12px}.filters{display:flex;gap:10px;margin-bottom:18px}.filters input{flex:1}input,select,textarea{width:100%;border:1px solid #ccd2d8;border-radius:7px;padding:11px;font:inherit;background:#fff}label{display:block;font-weight:700;font-size:13px;margin:14px 0 6px}.filters select{width:190px}.grid{display:grid;grid-template-columns:2fr 1fr;gap:18px}.ticket-meta{display:flex;gap:10px;flex-wrap:wrap;color:#59636d;font-size:13px;margin-bottom:20px}.description{line-height:1.65}.comment,.history{padding:13px 0;border-bottom:1px solid #edf0f2}.comment small,.history small{display:block;color:#78828c;margin-top:3px}.comment p,.history p{margin-bottom:0}.actions{display:flex;gap:10px}.alert{background:#fff3cd;border:1px solid #ffe69c;padding:12px 15px;border-radius:7px;margin-bottom:18px}.error{color:#b00000;font-size:13px;margin:5px 0}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:#111}.login-card{background:#fff;width:390px;padding:32px;border-radius:12px}.login-card h1{font-size:22px}.login-card .btn{width:100%;margin-top:20px}footer{text-align:center;color:#87919a;font-size:12px;padding:30px}@media(max-width:900px){.cards{grid-template-columns:repeat(3,1fr)}.grid{grid-template-columns:1fr}.filters{flex-wrap:wrap}.filters select{width:100%}}@media(max-width:600px){.topbar{padding:0 15px}.topbar nav{gap:9px}.topbar nav a:nth-child(2),.topbar nav a:nth-child(4){display:none}.cards{grid-template-columns:repeat(2,1fr)}.page-head{align-items:flex-start;flex-direction:column}table{display:block;overflow:auto;white-space:nowrap}}

.logout-form{display:inline;margin:0}.logout-btn{border:0;background:transparent;color:#fff;text-decoration:none;font-size:14px;font-family:inherit;cursor:pointer;padding:0}.logout-btn:hover{text-decoration:underline}

.store-banner{background:#eef6ff;border:1px solid #c9e1ff;color:#164d7a;padding:12px 15px;border-radius:8px;margin-bottom:18px}.compact{padding:12px 16px}.filter-label{margin:0!important;white-space:nowrap}.user-chip{color:#d9dee3;font-size:12px;border-left:1px solid #444;padding-left:12px}.help{display:block;color:#6b7480;font-size:12px;margin-top:4px}.status-aberto{background:#e9f5ff;color:#075985}.status-atendimento{background:#fff4d6;color:#8a5a00}.status-aguardando{background:#f3eaff;color:#6b35a8}.status-resolvido{background:#e9f8ee;color:#166534}.status-fechado{background:#eef0f2;color:#4b5563}.status-cancelado{background:#ffe9e9;color:#991b1b}@media(max-width:900px){.topbar{height:auto;min-height:64px;padding:12px 18px;gap:12px;flex-wrap:wrap}.topbar nav{flex-wrap:wrap}.user-chip{display:none}.filters{align-items:stretch}.filters input,.filters select,.filters .btn{min-width:0}.panel{overflow-x:auto}}
.inline-form{display:inline;margin:0}.inline-form .btn{font:inherit}

.ticket-tabs{display:flex;gap:10px;margin:0 0 18px}.ticket-tab{display:flex;align-items:center;gap:12px;background:#fff;border:1px solid #e0e4e8;border-radius:9px;padding:12px 16px;text-decoration:none;color:#20242a}.ticket-tab strong{background:#eef1f4;border-radius:20px;padding:4px 9px;font-size:12px}.ticket-tab.active{border-color:#d90000;box-shadow:0 2px 7px rgba(0,0,0,.05)}.ticket-tab.active strong{background:#d90000;color:#fff}.empty-state{padding:25px;text-align:center;color:#69727d}.status-resolvido{background:#e9f8ee;color:#166534}.status-fechado{background:#eef0f2;color:#4b5563}.status-cancelado{background:#ffe9e9;color:#991b1b}@media(max-width:600px){.ticket-tabs{flex-direction:column}.ticket-tab{justify-content:space-between}}
.panel-links{font-size:13px}.panel-links a{color:#20242a}.cards{grid-template-columns:repeat(7,1fr)}@media(max-width:1100px){.cards{grid-template-columns:repeat(4,1fr)}}@media(max-width:900px){.cards{grid-template-columns:repeat(3,1fr)}}@media(max-width:600px){.cards{grid-template-columns:repeat(2,1fr)}}

.badge.sla-late{background:#fde2e2;color:#a40000}
.pager{text-align:center;margin:12px 0}